Last updated: March 22, 2025
The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data.
This policy is split into sections. For your convenience, links to each of those sections is as follows:
This policy applies to all official GlobeTrotte products including the iOS app, Android app, and all web content under this current web domain.
This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with GlobeTrotte). We refer collectively to these categories of individuals as "you" throughout this policy.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you sign up for a GlobeTrotte, we ask for identifying information such as your name and email address. That’s so you can personalize your new account, and we can send you product updates and other essential information. We will also provide you the option to add a profile picture that displays in our products.
We store on our servers the content that you upload or receive or maintain in your GlobeTrotte accounts. This is so you can use our products as intended, for example, to create trip in GlobeTrotte. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.
For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
We offer desktop and mobile apps for some of our products. Because of how the platforms are designed, our apps typically must request your consent before accessing photos, notifications, and other privacy-sensitive features of your device. Consent is always optional and our apps will function without it, though some features may be unavailable. There are a few exceptions, for example:
To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you.
The following is a list of personal data subprocessors we use. These subprocessors are all located in the United States:
If GlobeTrotte is acquired by or merges with another company, we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
At GlobeTrotte, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at feedback@GlobeTrotte.com. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Most data are not encrypted while they live in our database (since they need to be ready to send to you when you need them).
Anything you have deleted from your account (including the account itself) cannot be accessed via the application once deleted and we are not able to retrieve it for you. Deleted content may remain on our active servers for another 30 days, and copies of the content may be held in backups of our application databases for up to another 30 days after that. Altogether, any deleted content should be purged from all of our systems and logs within 60 days.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Our products and other web properties are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at feedback@GlobeTrotte.com and we’ll be happy to try to answer them!